Support and FAQ

01 - Do I have to pay more to bring a perfume?

There is no additional shipping cost for this type of product. For safety and protection, it must be well packaged and should be for personal use.

02 - How to expedite the shipment of my package in Miami Received No Commercial Invoice?

When you receive the notification email stating, “Received in Miami  with No Commercial Invoice” you must send via email to [email protected], the invoice corresponding to the notification package, specifying in the title of this mail form:

W03- your code // // D01- membership Client name. All this for the right package information.

Upon receipt of this message, we proceed to instruct our staff in Miami so that your packages are sent within 24 hours to SDQ.

03 - How should I enter shipping information in internet shops?

Nombre: Tu Nombre
Address Line 1: 1603 NW 79 Ave.
Address Line 2: D0X-XXXXXX (tu número de membresía asignado)
City: Miami
State: FL
Zip Code: 33191-1116

04 - How I can make the Pre Alert or Pre notice of my package?

We have included this innovative tool to expedite the shipment of packages. When making a purchase online, with this tool you can send the invoice immediately, you need only specify the tracking attach the bill and complete all information relating to realize the same day shipping.

Once your package is received at our terminal in Miami, we identify the invoice and the data they are entitled to be shipped to SDQ.

 

Capture PreAlerta

05 - How long will my packages be available for delivery?

In 24 working hours after receiving them in our warehouse in Miami.

06 - How long will I receive my packages at home?

If you live in Santo Domingo: 24 – 48 working hours.

If you live in other provinces of the country:  72 hours after having made the payment online.

07 - How do I make an online payment?

You must log in to “My Account“, go to “Payments” select the package or packages you want to pay, choose the payment method, then you must specify the delivery address and place a note with commentsof the delivery schedule , who receive and place references.

08 - What should I do if the page throws an error when paying online?

  1. Change browser and try again.
  2. If the problem persists, contact us at 809-616-6633, and we will gladly assist.

09 - What if the carrier (UPS, FedEx, USPS, etc.) confirms the delivery of my package at Domex Miami and is still not reflected in my account?

Contact our Live Chat with your tracking number at hand.

10 - Why USPS says that they delivered my package at Domex Miami and is still not reflected in My Account?

When making a purchase on the Internet and choosing Standard shipping, in most of the cases the store will use the United States Postal Service to deliver your packages. The USPS provides a number of tracking for them.

usps

There has been cases that when you verify the status of the package says “delivered” ; It is important to know that this does not mean that we have received in our offices in Miami, because USPS places this status when dispatching your package stores, and delivery is completed three or more working days subsequent to that indicated by the USPS. In addition it may be the case that the supplier will initially send your order by UPS or Fedex, but it is completed by the USPS.

USPS does not solicit signatures as proof of receipt or delivery confirmation packets (such as FedEx, UPS or DHL, couriers used in Shipping Express), which can be given if it is delivered to an incorrect address, or re- addressed to their offices after hours of Domex Courier, to complete the delivery the next day.

You can find more information at Amazon.com

11 - What is the cost of customs duties?

There are different tax rates to pay established by the General Customs Law for all goods whose trade value is greater than $200  (+ tax + shipping cost) .If this is the case, contact us at 809-616-6633 ext . 1032, or send us an email to [email protected] with the data of the goods: description, cost and commercial invoice with it.

 

 

12 - Can I authorize another person to withdraw my packages?

Yes. Send us an email to: [email protected] with your registered mail detailing your full name, membership code,  and ID of the person you authorize to receive your package.

13 - What are the items prohibited by Customs for import to the Dominican Republic?

Firearms and replicas
Military supplies (accessories and clothing for military use)
Rifle pellets
BB Gun (air pistol)
Balas
Cash
pornography
chemicals
Explosive, combustible, corrosive
Vehicle air bags
Any type of spray or aerosol
Capsules containing compressed gas
strong magnets
Chemical dry ice or ice
radioactive material
painting
Batteries inverter / Autos
Hookahsy accessories
daggers
knives
military knives
Catanas
Navajas
Perfumes (these can be transported with special handling)

14 - How I can track my order?

Since receiving your packages in Miami we will send an email notification, validating the data reception of the goods. Then access your account through our website, and package tracking, you’ll find the status of your packages.

15 - How do I register my membership with Domex?

You must go to our website www.domex.do and click Register, complete the form with your details. You will receive a confirmation email with all the information of your membership and you’re ready to make your purchase online.

Any questions that you do not forget to send, or let us know when! Account customer service: @DomexContigo