Frequent Questions
There is no additional shipping cost for this type of product. For safety and protection, it must be well packaged and should be for personal use.
You must log in to “My Account“, go to “Payments” select the package or packages you want to pay, choose the payment method, then you must specify the delivery address and place a note with commentsof the delivery schedule , who receive and place references.
When you receive the notification email stating, “Received in Miami with No Commercial Invoice” you must send via email to factura@domex.com.do , the invoice corresponding to the notification package, specifying in the title of this mail form:
W03- your code // // D01- membership Client name. All this for the right package information.
Upon receipt of this message, we proceed to instruct our staff in Miami so that your packages are sent within 24 hours to SDQ.
Name: Your Name
Address Line 1: 1603 NW 79 Ave.
Address Line 2: D0X-XXXXXX (your assigned membership number)
City: Miami
State: FL
Zip Code: 33191-1116
Contact our Live Chat with your tracking number at hand.
If you live in Santo Domingo: 24 – 48 working hours.
If you live in other provinces of the country: 72 hours after having made the payment online.
- Change browser and try again.
- If the problem persists, contact us at 809-616-6633, and we will gladly assist.
We have included this innovative tool to expedite the shipment of packages. When making a purchase online, with this tool you can send the invoice immediately, you need only specify the tracking attach the bill and complete all information relating to realize the same day shipping.
Once your package is received at our terminal in Miami, we identify the invoice and the data they are entitled to be shipped to SDQ.
In 24 working hours after receiving them in our warehouse in Miami.